LoopstackHow can I help?
Every email is read and answered by the person who builds the apps, usually within a day or two.
When you write in
- Which app, and which device (for example iPhone 16 or an M2 MacBook Air)
- Your iOS, iPadOS or macOS version
- What you did, what you expected, and what happened instead
- A screenshot or screen recording helps a lot
Loopstack
No sound? Check the ring/silent switch and the volume, and that no other app is holding the audio. If you use Bluetooth headphones, try the phone speaker to rule out Bluetooth delay.
Mic not recording? Allow the microphone in Settings › Loopstack. To hear yourself while recording, use headphones: Loopstack never plays the mic through the speaker, to avoid feedback.
Projects on another device? Turn on iCloud in Projects on both devices, signed in to the same Apple Account.
Loopstack Pro
Phone projects not showing on the Mac? Turn on iCloud in Projects in Loopstack on your iPhone or iPad, and make sure the Mac is signed in to the same Apple Account with iCloud Drive on.
A plugin won't load? Plugins that aren't sandbox-safe are flagged before macOS asks. Check the plugin maker's site for an updated version.
Requirements
Bought directly from this site?
Lost your license key? It's in the receipt email from our store. Can't find it? Email support with the address you used to buy, and we'll resend it.
New Mac? Your license covers Macs you own. Install the app on the new Mac and enter the same key.
Refunds
For App Store purchases, refunds are handled by Apple: visit reportaproblem.apple.com. For apps bought directly from this site, see Terms & refunds.